Overview
Product Manager – Food Online – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
We’re looking for a Product Manager to help shape and deliver innovative technology solutions that power our M&S Food online catalog and enhance the customer experience online.
This is an exciting time to join us as we continue to bring our in-store food catalog online and extend our offerings in gifting & entertainment. As part of the Web Experience team in the Online portfolio, you’ll contribute to the product strategy and ongoing digital product development for M&S.com. Acting as the ‘voice of the customer’, you’ll help develop data-informed product solutions to complex customer problems, holistically manage the Food online web experience from strategy creation, product planning and build, to launch and optimization.
What you’ll do
- Identify and apply insight from customer research, data analytics, market and competitor analysis, industry / product / technology trends etc
- Contribute to development of business cases that include: market analysis, costs, business/user benefits, OPEX & CAPEX calculations, sensitivity analysis & NPS output
- Manage a backlog of customer problems, new features, optimising existing features, technical debt, quick wins vs strategic projects that will make an impact to your product goals.
- Contribute to each quarterly prioritisation process and create a hi-level product roadmap, presenting it to wider teams and stakeholders on a regular basis
- Demonstrate a good level of understanding of the full technology stack and understand how your product interacts with all areas of the business.
Your skills and experience will include:
- Excellent communication and collaboration skills, able to lead and influence partners at all levels of the organisation.
- Strong analytical abilities and experience with data-driven decision making.
- Ability to work in an agile development environment, with a proven understanding of agile methodologies and tools.
- Familiarity with UX design principles and experience working with design teams to build intuitive and user-friendly products.
- A passion for technology and innovation, with the ability to stay up-to-date with industry trends and new technologies.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process #hybridrole #LI-Hybrid #LI-OT1
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
