Overview
Hours:
This is a full time position at 35 hours per week, working shift patterns across Monday to Saturday on a rota basis.
We offer hybrid working however, you must be able to travel to our Head Office in Skipton multiple times a week, with flexibility and more presence needed during initial 3 week training period.
Salary:
£26,000 Per Annum
Closing Date:
Fri, 30 Jan 2026
The salary for this role is circa £26,000 per annum dependent on skills and experience
Join our Homes Advice Team – Help make ownership happen!
Big things are happening in our Homes Business – we’re leading the way in helping more people achieve their dream of owning a home. Right now is a pivotal time to join us; we’re creating innovative products, delivering standout services, and fostering a culture of customer obsession that truly puts customers first.
We’re expanding and excited to offer some fantastic opportunities. We’re looking for multiple Direct Lending Advisers who are passionate about delivering exceptional customer service and making a real difference. In this role, you’ll guide our members through the first stage of their mortgage journey – helping turn homeownership into a reality. You’ll carry out affordability checks and provide Decisions in Principle, ensuring a smoot
h and supportive experience from the start.
If you are seeking an organisation with purpose, where you’ll be at the heart of our customers and mortgage business, we’d love to hear from you. We’re also hiring for Mortgage Advisers, and roles in Credit Management & Customer Contact Teams – depending on your experience and interests, we may have the perfect fit for you.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
At Homes Advice, a Direct Lending Adviser plays a crucial role as the first point of contact, assisting customers in achieving homeownership and supporting existing customers with their additional borrowing needs.
Homes Advice provides customers with the opportunity to apply for a mortgage directly through Skipton Building Society. The teams consist of Direct Lending Advisers, Mortgage Relationship Advisers, and Qualified Mortgage Advisers. Together, they work in a collaborative and high-performing environment, closely partnering with key stakeholders to ensure the best possible customer journey.
What’s In It For You?
We have a range of other benefits available to you including;
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Annual discretionary bonus scheme
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25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
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Holiday trading scheme allowing the ability to buy and sell additional annual leave days
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Matching employer pension contribution (up to 10% per annum)
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Colleague mortgage (conditions apply)
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A commitment to training and development
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Private medical insurance for all our colleagues
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3 paid volunteering days per annum
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Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
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We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
You will be answering a variety of customer inquiries related to their mortgage application, with your main focus being on guiding them through the Decision in Principle (DIP) process.
This includes:
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Using curious questioning to understand what the customer is hoping to achieve and cross referencing our lending policy to ensure the mortgage application is viable
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Verifying income and expenditure, not only checking basic affordability but also considering any unique circumstances that could impact the lending decision
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Completing credit searches and informing customers of how much they could borrow
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Where appropriate advocating for them with underwriters, taking a balanced and informed view on cases, and flexing policies where possible, whilst providing sound rationale and necessary approvals
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Adopting a ‘customer first’ mindset whilst incorporating commercial thinking ad maximising every opportunity for both the customer and the Society
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Ensuring honest and timely outcomes are given when a case cannot be proceeded
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After successful Decision in Principles, taking ownership of the customer, supporting them through the next stage in their journey in speaking with a qualified Mortgage Adviser
What Do We Need From You?
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Customer centric mindset – we’re looking for people with a passion for delivering an excellent customer journey and outcome
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Communication – able to communicate clearly and comprehensively, making complex information easy to understand, and using curious questioning to explore customer needs
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Commercial awareness – strong business acumen to identify and maximise business opportunities
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Mortgage experience – experience of being involved in a customer’s mortgage journey is essential
£26,000 plus benefits
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
