Overview
Your role at Signature
As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.
This is a hands-on role where you’ll:
- Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
- Ensure premium standards of food, cleanliness, and customer service across the home.
- Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
- Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
- Drive continuous improvement, audits, and compliance, always striving for excellence.
- Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.
What Signature Offer
- Up to £52,000 per annum + bonus of up to 25%
- Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
- Workplace pension
- Free meals on shift for staff working 6+ hours
- Private medical insurance and company sick pay
- Life Assurance Scheme
- ‘Blue Light’ discount scheme eligible
- Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
- Staff recognition scheme – Purple Heart Award
- Ongoing career training and development
- Employee Assistance Programme, occupational health support and wellbeing services
- Plus cycle to work scheme, study support, long service awards and more
Transport Links
- Commuting – Surbiton nearest train station
- Walking – less than 1 mile from nearest train station
- Driving – 5 miles from A3 Kingston bypass with connections to M4, M3 and M25
Signature People
We’re looking for a natural leader with a genuine passion for hospitality and customer experience. You’ll bring:
- Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
- Strong organisational skills with the ability to multi-task and prioritise.
- Excellent personal presentation and communication skills.
- A proactive, positive attitude and the confidence to lead from the front.
- A real eye for detail and the drive to exceed expectations.
Job Reference: signaturec/TP/62278/10311
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
