Overview
IT Application Support Lead – Sutherland Building, Newcastle upon Tyne, Tyne and Wear, NE1 8ST, GB
Salary: £41,064 – £46,049
Work hours: Office Hours Monday to Friday, Full Time
Job Description
Lead end-to-end service delivery: coordinate security patches, system upgrades, and solution implementation while providing hands-on technical mentorship. You’ll be the key link between suppliers, stakeholders, and senior leadership, driving partnerships that elevate our service standards and technical strategy.
What Makes This Role Different
This isn’t a typical team lead role, you’ll balance people management and development with strategic oversight and technical engagement, making decisions that directly impact over 30,000 students and staff. Guide your team through complex challenges while staying close to the technology that matters.
What You’ll Bring
Strong organisational and stakeholder management skills combined with technical credibility. You would be an ambitious professional ready to lead, coordinate, and inspire, someone who thrives at the intersection of people management and technical delivery.
Ready to make your mark?
Further information is available in the job description.
You will be based at either our City or Coach Lane campus as part of the IT Application Support team within Digital Technology and Transformation Services. Our team operates in a collaborative, on-campus environment where colleagues work regular patterns with flexibility around timing and location in discussion with managers.
The role involves working closely with the Application Support Manager, Head of Infrastructure and various stakeholders across the university. You’ll also engage with external suppliers and may attend industry conferences and events to support relationship building and professional development.
Within Digital Technology and Transformation Services we deliver a comprehensive range of IT services that support the university’s mission and strategic objectives, ensuring seamless technology experiences for staff and students across all campuses.
You’ll be joining a forward‑thinking environment where your expertise will help shape the future of university technology services. This is a place where your ideas are valued, innovation is encouraged, and your work has a tangible impact on how staff and students experience technology.
- Proven people management experience with the ability to supervise, mentor, and provide delegated line management support
- Strong supplier relationship management skills with experience in escalation processes, regular reviews, and contract management
- Comprehensive knowledge of ITIL-based work practices and service management processes
- Experience coordinating application deployments, upgrades, and patching using recognised methodologies
- Strategic thinking abilities to contribute to technology roadmaps and service evolution
- Excellent relationship-building skills across internal teams and external stakeholders
Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education’s University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.
With over 37,000 students from over 140; countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more.
Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.
Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.
Apply now and join a community committed to transforming society and the economy. Explore “Our Exceptional People, Our Values and Behaviours” page to learn more about our commitments and see our Privacy Policy for further details.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
