Overview
Senior Programme Officer – Strand, London, WC2R 2LS
About us:
King’s Business School (KBS) is seeking a highly organised, professional and motivated Senior Programme Officer to join our Executive Education team on a fixed-term maternity leave contract.
About the role:
The Senior Programme Officer (SPO) will provide high-quality logistical and administrative support for a suite of open enrolment and custom executive education short courses. Working with the Senior Delivery Manager and other key colleagues, the SPO will be responsible for providing a seamless, professional and efficient customer experience to everyone who interacts with KBS Executive Education via our programmes, including participants, Programmes Directors, external contributors and partners and wider colleagues. The SPO will ensure all aspects of a programme are in place, liaising with multiple stakeholders to do this in a timely and efficient way. They will lead on tasks to ensure participants have a positive experience of KBS.
Due to the nature of our courses, some evening and weekend work could be required for which time in lieu will be given. The role could also include some UK travel.
This is a full time post and you will be offered a fixed term contract until March 2027.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Excellent attention to detail and record keeping
- Able to oversee own activities with a level of personal accountability
- Experience providing high-quality administrative and logistical support to short courses for executives or comparable learning activities
- Excellent IT skills including Microsoft Word, Excel, Outlook, OneNote, SharePoint, Forms and databases, Zoom/Teams and learning management systems such as Moodle
- Experience organising complex events to a professional standard including working with external venues
- A good understanding of what ensures excellent customer service in an executive education setting
- Clear and accurate communication skills both written and verbal
- Able to plan own workload, work to tight deadlines and manage multiple projects, reprioritizing or adapting as necessary
- Able to form relationship and networks with key stakeholders to ensure an excellent customer experience
- A communicative, proactive member of teams with evidence of offering input, ideas and expertise to improve services and solve problems
Desirable criteria
- Experience in a programme delivery role at a Financial Times ranked business school
- Experience working with professionals and senior executives
- Experience working on custom executive education projects with a long-term client or partner organisation
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
